Thank you for shopping at OMEDX. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.
1. Shipping Locations
We currently ship to addresses within Brazil. We do not offer international shipping at this time. Please ensure that the shipping address you provide is accurate and complete, as we are not responsible for delays or misdeliveries caused by incorrect addresses.
2. Shipping Methods and Costs
We offer several shipping methods, including standard shipping and expedited shipping. Shipping costs vary depending on the shipping method selected, the weight and dimensions of the items, and the destination address. Shipping costs will be calculated and displayed at checkout before you complete your order.
3. Estimated Delivery Times
Estimated delivery times vary depending on the shipping method selected and the destination address. Standard shipping typically takes 3-7 business days, while expedited shipping typically takes 1-3 business days. Please note that these are estimates only and are not guaranteed. Delivery times may be affected by factors such as weather conditions, holidays, and carrier delays.
4. Order Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been shipped.
5. Shipping Carriers
We use reputable shipping carriers to deliver your orders, such as Correios and other reliable courier services. The specific carrier used for your order will depend on the shipping method selected and the destination address.
6. Tracking Your Order
You can track your order using the tracking information provided in the shipping confirmation email. Please allow up to 24 hours for the tracking information to be updated by the carrier.
7. Shipping Restrictions
Some products may be subject to shipping restrictions due to regulatory requirements or carrier limitations. We will notify you if any shipping restrictions apply to your order.
8. Delivery Issues
If you experience any issues with the delivery of your order, such as delays, damages, or lost packages, please contact us immediately through the information provided on our Contact page. We will work with the shipping carrier to resolve the issue as quickly as possible.
9. Compliance with Regulations
All shipping and delivery processes are conducted in compliance with ANVISA, ISO standards, and applicable shipping regulations.
10. Contact Information
If you have any questions about our Shipping Policy, please contact us through the information provided on our Contact page.
